I'm writing this to tell you that I am never, ever purchasing any Lelo toy ever again. First, the hassle over the Nea last year (it failed to pick up a charge) and your refusal to replace it, and then your refusal AGAIN when a second one I purchased failed in exactly the same manner. I did everything you asked, producing receipts, warranty numbers, etc., and you accused me of immersing the Neas and all sorts of other things. Now my Siri is failing to pick up a charge, and AGAIN I am accused of "abusing" the toy. So until you figure out both the Click 'N Charge thing AND the customer service thing, I'll stick to buying your soft goods.
Here's how to handle customer service, as exemplified by Minna. Have a damn phone number. When my Minna Ola just started making a funny noise, I called the number and guess what? They overnighted me another Minna Ola, at no charge, no questions asked. When I couldn't figure out how to use my Stronic Zwei, Fun Factory was right there to help me (none of my Fun Factory toys have ever failed, so no idea how they handle replacements, but I'm guessing it's better than you, Lelo).
Now I know you have paid bloggers on this site, but yah, I do not care. I am never spending another cent on any Lelo toy simply because of your miserable customer service.
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