We are absolutely swamped at the moment with support enquiries with over 250 hitting the site each day.
The majority of them are covered off in the new FAQ we've hastily put together below.
Firstly, there is a known issue with logging in / the home page links not working. The development team have been working on trying to fix this for the last 4 days. It is stopping some people from logging in.
Having 100 "I can't login" messages hitting our support platform, really isn't helping! We know!
Please give us a week to sort out issues and then check back in.
But read the following first and you may have your solution here:
~~ Login problems
You may find now that your username is case sensitive and therefore the right capitalization will be required.
If you enter this exact match with the password you normally enter, you should be able to login.
~~ Favourite stories and other features missing
There's some of the existing features such as favourite stories that are still in development and will be available during future updates. Apologies for the inconvenience.
We understand that getting used to the new setup will take time and we hope that eventually you will enjoy the new toys to play with.
~~ USA flag in chat
The new chatroom is connected to a global network of other websites that our business partner also operates (predominantly adult dating / swinging sites). Each site is represented by a flag because they are operated in different countries.
Since Lush has been introduced, considering the majority of the site is based in the USA, a USA flag has been selected by the team to be shown. We understand that not every user is based in the US, and therefore, this isn't a perfect reflection. However whilst the website is still under development, this is the only option at the moment.
As our development continues, we will look at being able to allow users to customize the flag based on the profile location that has been selected.
~~ Site update "hate"!
The old website has served everyone incredible well over the years, however, it has reached a point where it has become unsustainable.
The former co-owner and chief technical officer Gav has decided to move on and therefore the future of the website had to progress otherwise it would not be able to continue.
For more information on this, please read:
https://www.lushstories.com/forum/site-announcements-feedback/upgrades-and-changes-to-lush-1
Over the past few months, the website which has been so successful over a 15 year span, has been completely redeveloped onto a brand new system which was somewhat of a technical feat in itself, especially considering that it had to happen over a very short period of time.
Some improvements have been introduced, some of the former features that were available have been retired, and some are still in development.
We would encourage everyone to bear with us and take some time getting used to the new system, checking back for updates and improvements. Thanks for being part of this fantastic community.
~~ Ladies / Mens Only room
We appreciate the comments that you have put forward regarding the Ladies / Mens Room. Limiting specific account types from joining a room isn't an option that is available on the current chatroom. However it is something that we can develop and re-introduce in the future.
The only way to restrict which members can enter a room is by having a room with password restriction. We have seen that some users have started this and therefore it may be the case that you need to contact the room creator to ascertain how to enter. Alternatively, you could create your own private Ladies / Mens Only room and share the password with those who would like to join
~~ Email verification confusion
As an existing member of the Lush, there is no requirement to email verify. Apologies for the confusion that this was mentioned as a requirement in our welcome email to you from 'FelicityAdmin'.
~~ Private Messages Member created folders missing
Unfortunately the platform we've moved to isn't currently set up to handle personal folders which members have created for their messages. It only has an inbox and a sent box.
Your messages have been imported into your inbox. We will look at adding the folders option down the track if there's enough demand.
Rather than contact support, please report issues in the "Report Bugs Here" thread:
Common issues reported there will be treated as a priority.
We also have a site wide FAQ section where you may get your answer:
https://www.lushstories.com/support/faq
Thank you for your understanding. Our support team are starting to resemble a group of miners coming off a 16 hour shift!
Nicola