Another way to get help.

If you're not getting an answer here, you can create a "ticket." Click on your avatar, choose "report a bug" near the bottom of the menu and fill out the form. I believe you can get there from the Support button at the bottom of most pages as well.

Here's the link for answers to your questions.

If issue persist, after looking at a helped thread or two and still have no answer to your issue then you should raise a ticket